Buyer puts in an Item Not as Described claim for a wedding veil that they said had a hole in it. When I told them to return it I saw the hole was an obvious hole created by a hot iron when they tried to iron the creases out of the veil. I refused to give them a refund on the basis that the damage was caused by themselves and the item was not faulty. They lodged a PayPal dispute and despite all the photos I sent PayPal showing the burn hole in the shape of an iron PayPal in all their wisdom found in the buyers favour because the buyer said that we ironed the veil before sending it. Who irons a veil only to fold it up to fit in a sealed bag which would create creases again?