PayPal Does Not Care

I have had 2 complaints against paypal over the last couple of years.
firstly i sold a coin to someone in italy who is a dealer in coins so he obviously know whats what.
i get a "not as described item" opened with paypal and after giving them all the information on the item including the size-weight/marks ect which were all correct they decide to issue a refund.
although i have sold on e bay for a number of years i am getting fed up with both e bay and paypal as there fees have doubled and they dont seem to look into cases properly.

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