Paypal And Identity Theft

Total thieves.  Some lady claimed to PayPal that someone had stolen her identity and used it to buy stuff on eBay.  How is that my fault that she can't keep her identity safe?  How do I know that is even true and that she isn't a scammer?  So after I already get paid and shipped the item, PayPal opens a case and reverses her payment.  Now I'm out my iPhone plus $500USD!!!  PayPal won't respond of course, and there is nothing on their site that allows you to contest this crap.

Me From Seattle
 

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