PayPal & eBay Contact Information!PayPal & eBay Contact Information

Why is it SO hard to contact PayPal (or eBay)? PayPal had to be sued in 2003 just to have them put their telephone number in a place where most persons could find it. Previously, PayPal had their toll free 800 number buried so deep in their website, people had to actually navigate through several pages and questionaires just to be able to reach the page with the phone number in it. The irony was, if a person was even able to reach a PayPal customer support represenative via the 800 number, that person did not have the authority to even help any PayPal users with serious issues -- the customer service representative could only read from a script and then promise to forward the case to "higher ups."

It's 2011, and it's harder than ever to get in touch with PayPal. PayPal's basic customer service number is STILL hard to find on their website and to discourage people from contacting them, PayPal only lists a phone number that is NOT a toll free number and costs customers money to call. This "customer service" number is buried on the last page of their Terms of Service Agreement.

However, PayPal strongly advises its users to contact them via Email. Why? It is one more delay they can use in order to NOT help you solve your problem. First, how many of you have contacted PayPal's normal "customer service" email address only to get a reply back that is "canned" and has nothing to do with your problem? Second, PayPal has written in Securities and Exchange filings that, "...good customer service costs money and we are not prepared to make the required investments in customer service." PayPal writes that to their investors to assure them that the bottom line (profits) matter more than developing an efficient customer service system. Profits over the customers that help make those profits?

When you send PayPal an email, it goes straight to New Delhi, India where outsourced, low quality, trained robots answer your questions with pre-prepared replies and vague "straight from the book" recommendations. And why not? It's cheaper! The majority of PayPal's emails are answered by an Indian customer relations firm called "Daksh eServices Private Limited."

The Ultimate Survival Guide is Finally Here! PayPal or eBay account frozen? Need a new account or multiple accounts? Find out EVERY way to SOLVE every PayPal or eBay Problem including...

YES. This information is relevant for EVERY COUNTRY where PayPal & eBay are available! Every Tool & Trick in the Book...this is the ULTIMATE PayPal & eBay Survival Package! This is the REAL DEAL and you can't afford to not take a minute and check this out...

Thanks to your friends at, contacting PayPal (and now eBay!) is a breeze! One of the tricks to solving your PayPal problem is to CONTACT THE RIGHT PERSON OR DEPARTMENT. The "normal" customer service number or "normal" customer service email won't get you anywhere...

All Contact Information VERIFIED as of: 18 January 2011.


Table of Contents

PayPal Phone Numbers: America & Canada

1-408- 376-7514 (FAX Number -- Ryan Downs, Senior VP Operations)

1-402-935-5145 (Melody Fry, PayPal Legal Relations / Legal Support Specialist)

1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)

1-402-935-2050 (PayPal Customer Service)

1-888-215-5506 (Another PayPal Customer Service Number)

1-888-221-1161 (Another PayPal Customer Service Number)

1-408-376-7400 (eBay Incorporated Main Number)

1-408-376-7514 (PayPal, San Jose, General Fax)

1-402-935-2212 (Michelle, PayPal Operations)

1-402-935-2255 (Gerri, PayPal Account Review Department)

1-402-935-2223 (PayPal Compliance)

1-402-935-2000 (Customer Service, Paypal Receptionist)

1-402-935-2007 (Another PayPal Customer Service Number)

1-402-935-5181 (PayPal employee with SEXY voice)

1-866-888-6080 (PayPal Debit Card Problems / Inquires)

1-402-935-2116 (Elizabeth Maury, PayPal Escalations Department)

1-402-935-2129 (Joseph Langenholdt, PayPal Escalations Dept.)

1-402-935-2238 (Debbie Zabarowski, PayPal Risk Operations )

1-402-935-2239 (PayPal Fraud Prevention Department)

1-408-967-1005 (Amanda Pires, PayPal Corporate Communications)

1-402-537-5755 (FAX Number -- PayPal Chargeback Department)

1-402-935-2128 (Michelle, PayPal Human Resources Department)

1-402-935-2192 (David Richardson)

PayPal Phone Numbers: America & Canada -- Senior Agents

Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you.

PayPal Office of Executive Escalations:

1-402-935-2269 (Michelle, Executive Escalations)

1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)

1-402-935-2172 (Adam Braasch, Senior Agent)

1-402-935-2268 (Beth Beutler, Senior Agent)

1-402-935-2174 (Jackie Hart, Senior Agent)

1-402-952-8951 (Michael Lazure, Senior Agent)

1-402-935-5073 (Stephanie Mikovec, Senior Agent)

1-402-935-2331 (Tara Stevens, Senior Agent)

PayPal Phone Numbers & Email: United Kingdom

08707/ 307 191 (UK Calling Rates Apply -- OPTION "1" for Customer Service)

0870/730-7191 (UK Calling Rates Apply)

0208/ 6053000 (Landline Phone Number)

020/8605 3001 (UK FAX -- UK Calling Rates Apply) (PayPal Office of Executive Escalations UK)

PayPal Phone Numbers: Australia

(02) 8223 9500 (Australian Toll Rates Apply)

1 800 073 263 (Toll Free Number)

(02) 8223 9555 (Fax Number Australia -- AU Calling Rates Apply)

(02) 8223 9501 (Fax Number Australia -- AU Calling Rates Apply)

PayPal Phone Numbers: Deutschland / Germany

0180/ 500 66 27 (14 Euro Cents Per Minute)

0870/730-7191 (Calling Fees Apply)

030-8019-5161 (PayPal/eBay Hauptquartier)

030-8019-5252 (FAX nummer PayPal/eBay Hauptquartier)

PayPal Addresses America & Canada

PayPal Inc., 2211 North First Street, San Jose, CA 95131

PayPal Inc., 2145 Hamilton Avenue, San Jose, CA 95125

PayPal Inc., P.O. Box 45950, Omaha, NE 68145

PayPal Inc., 11128 John Galt BLVD, STE 300, Omaha, NE 68137

PayPal Inc., Legal Department, 2211 North First Street, San Jose, CA 95131

PayPal Inc., 701 First Avenue, Sunnyvale, CA 94089

PayPal Inc., 3404 E Harmony RD, Fort Collins, CO 80528

PayPal Inc., 18110 SE 34th Street, Vancouver, WA 98683

PayPal Addresses: United Kingdom & Ireland

PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey, TW9 1EJ

PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg

eBay (UK) LTD,
P.O. Box 9473
Dublin 15

PayPal Managing Director, David Graham Clarke, 3 Woodside Road, New Malton, Surrey, KT3 3AH

PayPal & eBay Addresses: Australia

PayPal, Locked Bag 10, ATTN: Error Resolution, Australia Square PO, Sydney, NSW 1215

PayPal, 19 1 York Street, Sydney New South Wales

PayPal / eBay Australia Retained Law Firm:

Gadens Lawyers Sydney Pty Limited (ABN 100 963 308), Level 16 Skygarden Bldg., 77 Castlereagh Street, Sydney NSW 2000 DX 364 Sydney, Australia

Phone: 61 2 9931 4999

Fax: 61 2 9931 4888

Partner, Gadens Lawyers, Sydney Office, eBay/PayPal retained attorney, John Dalzell, (Primary Contact eBay/PayPal issues)

NOTE: Even if one attorney is resonsible for handling a certain client within a law firm, it is, in effect, the entire firm that still represents that client as that firm is the law firm of record for any legal proceedings/actions.

Chief Executive Officer, Gadens Lawyers, Sydney Offices: Ian Dardis,

Chairman, Sydney Offices, Gadens Lawyers: Ian Clarke,

ADDITIONAL NOTES: PayPal Australia Pty Limited is a registered Australian Company (ACN 111 195 389) and is subject to Australian law.

PayPal Addressen: Deutschland

PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg

PayPal GmbH., Marktplatz 1, Europarc-Dreilinden, Kleinmachnow, D-14532

Postfach 750263
60532 Frankfurt/Main

PayPal Email Addresses


Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you): (Michael Moldenburg, Paypal Complaints) (Scott Thompson, PayPal President) (Mary Hentges, CFO PayPal) (PayPal Office of Executive Escalations) (Mike Vergara, Senior Director Accounts Protection) (Catherine Wong, Senior Product Manager Merchant Services) (Michael Barrett, Chief Information Security Officer) (Unmonitored) (Let public relations know you are filing complaints) (Amanda Pires -- Media Relations Contact)

Email Tip: Send your problem to EVERY PayPal email address that you can find, not just one. That way you have different people and different departments dealing with your problem.

eBay Contact Information America/Canada

1-800-322-9266 (eBay Customer Service Number -- Toll Free America & Canada)

1-800-322-9266 Extension 47205 (Trust & Safety Dept, Colline McDonald)

1-800-322-9266 Extension 47207 (Trust & Safety Dept, Sarah Carlson)

1-800-322-9266 Extension 47208 (Trust & Safety Dept, Chris, **works nights**)

1-800-322-9266 Extension 55130 (Powerseller TITANIUM 24/7 Support)

1-800-322-9266 Extension 65682 (Bill Cobb)

1-800-322-9266 Extension 77777 (eBay Security Guard Office)

1-800-717-3229 (eBay Customer Serive Number -- Toll Free America & Canada)

1-866-304-3229 (eBay Marketing -- Toll Free America & Canada)

1-408- 376-7400(eBay General Phone Number -- Toll Number)

1-408-376-7401 (eBay General FAX Number -- Toll Number)

1-402-935-5187 (Brian, eBay problem solver)

1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group -- Toll Number)

1-408-376-7517 (eBay General FAX Number -- Toll Number)

1-408-376-7205 (eBay Investor Relations, Tracey Ford -- Toll Number)

1-408-376-7458 (eBay Media Relations, Hani Durzy -- Toll Number)

1-801-545-2276 (eBay President, Direct Number Salt Lake City -- Toll Number)

1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.

1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City -- Toll Number)

eBay Email Addresses

eBay Contact Information United Kingdom

0700 500 3229 (eBay General Number -- UK Calling Rates Apply)

020 8605 3111 (UK Power Seller's Help Line -- UK Calling Rates Apply)

0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)

0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)


eBay Addresses UK:


eBay UK Ltd, Complaints Department
PO Box 659, Richmond-upon-Thames
Surrey, TW9 1TX

eBay (UK) LTD,
P.O. Box 9473
Dublin 15

eBay CEO and PayPal President Contact Information

John Donahoe, eBay CEO

FAX NUMBER: If you prefer to send a fax to the eBay CEO, here is his personal office fax number: 1-408-376-7414

EMAIL: / /

BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125

HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028

HOME PHONE NUMBER: 650-851-9263



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