PayPal had to be sued in 2003 just to have them put their telephone number in a place where most persons could find it. It's 2009, and its harder than ever to get in touch with PayPal. Even if you log into your PayPal account and ask PayPal what their telephone number is, here is what you get:
CLICK HERE for the PayPal Two-Step Dance.
PayPal strongly advises its users to contact PayPal via email. Why? It is one more delay they can use in NOT solving your problem. When you send PayPal an email, it goes straight to NEW DELHI, INDIA.
The majority of PayPal's emails are answered by an Indian customer relations firm called Daksh eServices Private Limited. If you want an answer to your question, don't send PayPal an email through their customer service email. It will be "answered" by a trained customer "no service" representative with no authority to help you.
All contact information provided below is current and verified as of June 1, 2008. In order to maintain the accuracy of this information, a full review of this information will be conducted again by May 1, 2009. Updates and corrections will be posted by then.
New contact information is being located and added all of the time. If you have new information to contribute, please do not hesitate to CONTACT US!
Table of Contents
- PayPal Phone Numbers America/Canada
- PayPal Phone Numbers America/Canada -- Senior Agents
- PayPal Phone Numbers United Kingdom
- PayPal Phone Numbers Australia
- PayPal Phone Numbers Germany
- PayPal Addresses America/Canada
- PayPal Addresses United Kingdom
- PayPal Addresses Australia
- PayPal Addresses Germany
- PayPal Email Addresses
- eBay Contact Information America/Canada
- eBay Contact Information United Kingdom
- eBay CEO & PayPal President Contact Information
PayPal Phone Numbers: America & Canada
1-408-967-5033 (TOLL NUMBER) Michael Oldenburg, HE WANTS TO HEAR YOUR COMPLAINTS!
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-402-935-2050 (Toll Number)
1-888-215-5506 (Toll Free Number)
1-888-221-1161 (Toll Free Number)
1-408-376-7400 (Toll Number)
1-408-376-7514 (Toll Fax Number) PayPal, San Jose, General Fax #
1-650-864-8000 (Toll Number)
1-402-935-2284 (Toll Number -- Banking and Check Issues)
1-402-935-2212 (Toll Number -- ACH Processing & Check Services)
1-402-935-2255 (Toll Number -- Account Review Department)
1-402-935-2257 (Toll Number -- Account Review Department)
1-402-935-2223 (Toll Number -- PayPal Compliance)
1-402-935-2250 (Toll Number -- PayPal Compliance)
1-402-935-2000 (Toll Number -- Customer Service Department)
1-402-935-2007 (Toll Number -- Customer Service Department)
1-402-935-5181 (Toll Number -- Debit Card Services)
1-402-935-2116 (Toll Number -- Escalations Department)
1-402-935-2129 (Toll Number -- Escalations Department)
1-402-935-2238 (Toll Number -- Management, Escalations Department)
1-402-935-2239 (Toll Number -- Fraud Prevention Department)
1-402-935-2251 (Toll Number -- Manager, Resolutions Department)
1-650-251-1101 (Toll FAX Number -- Never Fax w/o a Case Number!)
1-408-376-7514 (Toll FAX Number -- Never Fax w/o a Case Number!)
1-408-967-1005 (Toll Number -- Amanda Pires, PayPal Media Relations)
1-402-537-5755 (Toll FAX Number -- PayPal Chargeback Department)
1-402-938-2337 (Toll FAX Number -- Compliance Department)
1- 303-395-2802 (Toll FAX Number -- Compliance Department)
PayPal Phone Numbers: America & Canada -- Senior Agents
Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you (among other things as well). PayPal Office of Executive Escalations:
1-402-952-8691 (Thomas, PayPal Executive Dying to Receive Your Call)
1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)
1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)
1-402-952-8691 (Thomas, Senior Agent, Dying to Receive Your Call)
1-402-935-2172 (Adam Braasch, Senior Agent)
1-402-952-8902 (Gabriel, Agent, Executive Escalations)
1-402-935-2268 (Beth Beutler, Senior Agent)
1-402-935-5146 (Leslie Byrne, Senior Agent)
1-402-935-2399 (Janyce Erikson, Senior Agent)
1-402-935-5145 (Melody Fry, Senior Agent)
1-402-935-2174 (Jackie Hart, Senior Agent)
1-402-935-2229 (Michael Lazure, Senior Agent) *ACH/Wire Expert*
1-402-935-5163 (Rick Martin, Senior Agent)
1-402-935-5073 (Stephanie Mikovec, Senior Agent)
1-402-935-2157 (Megan Moore, Senior Agent) *WORKS WEEKENDS*
1-402-935-3533 (Peggy Pattavina, Senior Agent)
1-402-935-2331 (Tara Stevens, Senior Agent)
1-402-938-3532 (Megan Wetzel, Senior Agent)
PayPal Phone Numbers: United Kingdom
08707/ 307 191 (UK Calling Rates Apply)
0870/730-7191 (UK Calling Rates Apply)
0208/ 6053000 (Landline Phone Number)
020/8605 3001 (UK FAX -- UK Calling Rates Apply)
PayPal Phone Numbers: Australia
(02) 8223 9500 (Australian Toll Rates Apply)
1800 073 263 (Toll Free Number)
(02) 8223 9555 (Fax Number Australia -- AU Calling Rates Apply)
(02) 8223 9501 (Fax Number Australia -- AU Calling Rates Apply)
PayPal Phone Numbers: Deutschland
0180/ 500 66 27 (14 Euro Cents Per Minute)
0870/730-7191 (Calling Fees Apply)
030-8019-5161 (PayPal/eBay Hauptquartier)
030-8019-5252 (FAX nummer PayPal/eBay Hauptquartier)
paypal.robert@ebay.de
paypal.nico@ebay.de
paypal.eva@ebay.de
PayPal Addresses America & Canada
PayPal President, Rajiv Dutta, 19700 Montauck Court, Saratoga, CA 95070 (Home Address)
PayPal Inc., 2211 North First Street, San Jose, CA 95131
PayPal Inc., 2145 Hamilton Avenue, San Jose, CA 95125
PayPal Inc., P.O. Box 45950, Omaha, NE 68145
PayPal Inc., 11128 John Galt BLVD, STE 300, Omaha, NE 68137
PayPal Inc., Legal Department, 2211 North First Street, San Jose, CA 95131
PayPal Inc., 701 First Avenue, Sunnyvale, CA 94089
PayPal Inc., 3000 Hanover Street, Palo Alto, CA 94304
PayPal Inc., 3404 E Harmony RD, Fort Collins, CO 80528
PayPal Inc., 18110 SE 34th Street, Vancouver, WA 98683
PayPal Addresses: United Kingdom
PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey, TW9 1EJ
PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg
eBay (UK) LTD,
P.O. Box 9473
Dublin 15
Ireland
PayPal Managing Director, David Graham Clarke, 3 Woodside Road, New Malton, Surrey, KT3 3AH
PayPal, Locked Bag 10, ATTN: Error Resolution, Australia Square PO, Sydney, NSW 1215
PayPal, 19 1 York Street, Sydney New South Wales
ADDITIONAL NOTES: PayPal Australia Pty Limited is a registered Australian Company (ACN 111 195 389) and is subject to Australian law.
PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg
PayPal GmbH., Marktplatz 1, Europarc-Dreilinden, BerlinD-14532
PayPal-Kundenservice
Postfach 750263
60532 Frankfurt/Main
Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you or not help you):
moldenburg@paypal.com (Michael Moldenburg, Paypal Complaints)
sthompson@paypal.com (Scott Thompson, PayPal President)
mhentges@paypal.com (Mary Hentges, CFO PayPal)
crme@paypal.com (PayPal Office of Executive Escalations)
appeal@paypal.com
harbor1@paypal.com
ppelce@paypal.com
cardreview@paypal.com
complaint-response@paypal.com
abuse@paypal.com
Europeanservices@paypal.com
resolutions@paypal.com
appeals@paypal.com
compliance@paypal.com
escalations@paypal.com
webform@paypal.com
service@paypal.com (Unmonitored)
spoof@paypal.com
complaints@paypal.com
aup@paypal.com
press@paypal.com (Let public relations know you are filing complaints)
apires@paypal.com (Amanda Pires -- Media Relations Contact)
chargebackresponse@paypal.com
pending_reversal@paypal.com
global2@paypal.com
intl@paypal.com
ppe_courtesycredit@paypal.com
BoEappeal@paypal.com
Tip: Send your problem to EVERY PayPal email address that you can find, not just one. That way you have different people and different departments dealing with your problem.
eBay Contact Information America/Canada
1-800-322-9266 (eBay Customer Service Number -- Toll Free America & Canada)
1-800-717-3229 (eBay Customer Serive Number -- Toll Free America & Canada)
1-866-304-3229 (eBay Marketing -- Toll Free America & Canada)
1-408- 376-7400(eBay General Phone Number -- Toll Number)
1-408-376-7401 (eBay General FAX Number -- Toll Number)
1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group -- Toll Number)
1-408-376-7517 (eBay General FAX Number -- Toll Number)
1-408-376-7205 (eBay Investor Relations, Tracey Ford -- Toll Number)
1-408-376-7458 (eBay Media Relations, Hani Durzy -- Toll Number)
1-801-545-2276 (eBay President, Direct Number Salt Lake City -- Toll Number)
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City -- Toll Number)
eBay Email Addresses
spoof@eBay.com (Report Spoof or Phishing Emails/Websites)
exec.relations@ebay.com (eBay Executive Relations)
matthewb@ebay.com ( Matthew J. Bannick, President, eBay International)
government_relations@ebay.com (eBay Government Relations Department)
billcobb@ebay.com (President, eBay North America)
paypal.robert@ebay.de
paypal.nico@ebay.de
paypal.eva@ebay.de
paypaldamon@ebay.com
eBay Contact Information United Kingdom
0700 500 3229 (eBay General Number -- UK Calling Rates Apply)
020 8605 3111 (UK Power Seller's Help Line -- UK Calling Rates Apply)
0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)
0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply)
eBay Address UK
eBay UK Ltd, Complaints Department
PO Box 659, Richmond-upon-Thames
Surrey, TW9 1TX
eBay (UK) LTD,
P.O. Box 9473
Dublin 15
Ireland
eBay CEO and PayPal President Contact Information
John Donahoe, eBay CEO
FAX NUMBER: If you prefer to send a fax to the eBay CEO, here is his personal office fax number: 1-408-376-7414
EMAIL: jdonahoe@ebay.com / john.donahoe@ebay.com
BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125
HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028
PHONE NUMBER: *COMING SOON*
Scott Thompson, President PayPal
EMAIL: sthompson@paypal.com
BUSINESS/MAILING ADDRESS: Scott Thompson, President PayPal, 2211 N. First Street, San Jose, CA 95131
HOME ADDRESS: *COMING SOON*
PHONE NUMBER: *COMING SOON*
