paypal australiaPayPal Problems Australia: Information, Resources and Contact Information



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Table of Contents / Quick Link Guide

The Ultimate Survival Guide is Finally Here! PayPal or eBay account frozen? Need a new account or multiple accounts? Find out EVERY way to SOLVE every PayPal or eBay Problem including...

YES. This information is 100% relevant to residents of Australia! Every Tool & Trick in the Book...this is the ULTIMATE PayPal & eBay survival package! This is the REAL DEAL and you can't afford to not take a minute and check this out...

Paypal Problems Australia: Introduction

"The evidence available does not support the view that PayPal is the most secure method of payment, or offers the best service for all transactions."

Australian Competition and Consumer Commission, June 2008

What do you do when you are on an island, in the middle of nowhere, stuck with PayPal? Only a resident or citizen of Australia can answer that! If you can't answer that, this page will help you point yourself in the right direction. When you have exhausted all of your options dealing with PayPal, that is the proper time to complain. Make sure you try to resolve your problem with PayPal first -- even if you know from the beginning they have no intention of helping you.

Trying to resolve your problems with Paypal directly, allows you to have a stronger case later should you file complaints or initiate legal action against them later. You can not only show how PayPal harmed you, you can also proved that you made them aware of the problem and did absolutely nothing to help you.

File Complaints against PayPal: Who to Contact in Australia

Please DO NOT underestimate the power of filing complaints. They will get PayPal's attention because they must be answered. If you file enough of them, you just might get the result that you were looking for.

The alternative to NOT filing complaints against PayPal is to let PayPal keep your money until they decide when and how you get it back -- if you get it back. In this case, doing SOMETHING is better than doing nothing.

TIP: Links to all the mentioned contacts are provided below. Click on the name of the contact or click on the HERE to be taken to your contact point!

(1) File a complaint with the Banking and Financial Services Ombudsman.

You can find a link to them HERE. This service is here for and your problems. This is a great site that will show you how to file your complaint as well as actually file it. A great place to start.

(2) You can file a complaint with the Crime Commission.

There is a link for you HERE. If PayPal stole your money by not letting you have access to it, let them know. PayPal is committing serious crimes by defrauding people on a mass basis. Your complaint, along with the complaints of others will get you results. PayPal does not want these people investigating them.

(3) Consumers Online Australia.

You can find a link HERE. This site, run by the federal government, is packed full of information. You can find dozens of leads as to where you can file multiple complaints against PayPal. Plus, this site will inform you as to what your rights are. Reading this might help you word your complaints properly.

(4) File a complaint with The Australian Competition and Consumer Commission.

You can find a link for them HERE. Again, packed full with information, this site will accept your complaint.

(5) File a complaint with your Territory's consumer and business affairs division.

Every Australian Territory has one -- yup, even Tasmania! You can find yours by going HERE.

(6) Next, you can file a complaint with the Australian Federal Police (AFP).

A link to their website can be found HERE. They can deal with the scam that PayPal has perpetrated on you.

(7) You can file a complaint with both the Australian Crime Commission (ACC) and the Australian High Tech Crime Centre (AHTCC).

A link is provided HERE.

(8) Contact your representative in the House of Representatives.

You would be surprised with how much power and influence these people have to make problems for their constituents go away. Making your representative aware of your problem will give you an additional set of legs helping you with your PayPal problem. You can find a link HERE.

Legal Action: Small Claims Court in Australia

PayPal Contact Information Australia

Click ANYWHERE on this link for Complete Contact information for PayPal & eBay (Phone, Fax, Email & Street Addresses!)

PayPal History: PayPal in Australia

PayPal launched its local website dedicated to use by Australians on 20 January, 2005. The intent of the new Australian PayPal site was to connect online users to the world wide payment system of PayPal. It was also at this time that PayPal Australia was integrated into the Australian eBay auction site.

At the time, PayPal's Australian managing director claimed the local website was launched due to strong demand on the part of Australian eBay users. This is a little bit funny, considering the fiasco PayPal got itself into three years later when eBay attempted to make PayPal the only accepted payment method for its eBay Australia auction site. Those same sellers who supposedly encouraged eBay to launch PayPal in Australia revolted almost violently against eBay in 2008 because of this seemingly monopolistic and dictatorial change. You can find more information about the Australian "Seller's Revolt" of 2008 in this section.

PayPal released a statement after PayPal Australia's launch claiming, "leading security experts utilize state-of-the-art systems to keep members' financial information safe from intrusion, preserve customer satisfaction and minimize losses."

Also, in 2005, PayPal began accepting online payments in Australian Dollars. This move saved users the inconvenience of having to convert foreign currency into Australian Dollars.

PayPal History: The 2008 Seller's Revolt

America had its "Boston Tea Party." Australian eBay users had theirs, too. On April 12, 2008, eBay announced that all Australian eBay sellers will be required to accept only PayPal as a method of payment. In effect, eBay announced that sellers would no longer have the freedom to select what payment methods they wished to use or select which payment methods were best for them. eBay announced that this new policy would take effect as of June 17, 2008.

eBay took the "big brother knows best" approach by reasoning the new policy would increase "PayPal Buyer Protection." eBay conveniently left out the fact that they were instantly eliminating all competition to PayPal in Australia, would be increasing the amount of fees they would collect from users now forced to use PayPal and would be increasing the amount of interest that they would collect from the soon-to-be frozen and limited accounts that many new and old users would encounter. In laments terms, eBay created a monopoly by self-decree.

To add insult to injury, eBay also announced that PayPal would be withholding funds from some eBay sellers for a period of 21 days until one of the following conditions were met:

Under the guise of "protecting sellers," eBay proposed a virtual monopoly which forced sellers to use a service they may not want and open themselves up to massive fraud and financial loss from scammers and dishonest buyers who could easily take advantage of eBay and PayPal's new "rules." eBay sellers in Australia began organizing hours after the announcement.

Days later, the internet was on fire from all the complaints and protests by eBay Australia users. Hordes of sellers left eBay loudly and very publicly. Internally, eBay management was feeling the pressure but decided to hold firm on their new policy believing, wrongly, the sellers would come back after their impulsive release of emotion. In the end, eBay believed, they would win and reap the financial benefits of their monopolistic policy. It was not to be. It was already the beginning of the end.

On June 13, 2008, eBay's PayPal only and cash on delivery policy was blocked by the Australian Competition and Consumer Commission (ACCC). This was a draft ruling. While the commission's final ruling was not yet released, it was widely known that the ACCC almost never reverses itself once it issues a draft ruling. The writing was on the wall and eBay was, in effect, told, "no, you guys can't get away with this -- your proposed policy creates a monopoly, hurts the public and stifles competition."

eBay's Australian managing director at the time, Simon Smith, attended a meeting of outraged eBay sellers. Users assailed Mr. Smith with accusations that eBay's decision was more to do with eBay making more money than having anything to do with "reducing fraud." The only fraud being perpetrated here was being done by eBay and PayPal. Interestingly, after hearing the sellers' concerns, Mr. Smith read from a prepared statement and then refused to answer any follow up questions. Mr. Smith did not at all address the concerns of the sellers that eBay was looking out for themselves and not looking out for sellers.

In July of 2008, a group of eight eBay sellers wrote letters to various federal and state ministers demanding that eBay be forced to drop its "PayPal only" policy. A copy of the letter was published and distributed via various media outlets. More people became aware of eBay's behavior. People reacted with outrage at finding out that not only had eBay proposed this self-serving policy, they had the gall to actually apply to the ACCC fro immunity from prosecution under the Australian Trade Practices Act.

eBay wanted to fleece their loyal customers of even more money (eBay taking fees on one end and PayPal taking more fees on the back end), create a monopoly and destroy competition and then arrogantly demand legal immunity for their actions under the very law that is supposed to protect the marketplace from companies that try to do exactly what eBay was attempting!

After releasing a statement on June 13, 2008, in response to the ACCC's draft ruling, saying, "eBay believes the consumer benefits of this initiative are worth fighting for on behalf of its buyers...," eBay reversed course on July 4, 2008 and announced it was abandoning its "only PayPal" policy. I guess that after eBay's ruse was exposed, the "consumer benefits" were not worth fighting for after all.

PayPal Terms of Service / User Agreement Australia

You need to know what you agreed to in order to understand why you are having problems with PayPal today. Here is LINK to the PayPal User Agreement Australia. Go ahead. CLICK.


Take action and don't let yourself be a victim. You work hard for your money, so why let somebody take it away from you without a fight? The information presented above are additional tools that you can use to get justice.

We hope that we have found this section useful. Please understand that serves a primarily U.S. audience -- but we, at this website, have not forgotten other countries as well. We have worked hard to ensure that the information and tips found on this page are useful and relevant to you. But only you, as a resident of Australia, know your country the best.

Therefore, if you have any suggestions, tips or information that you'd like to submit for this section, please do not hesitate to contact us! Our goal is to provide the public at large with information that cannot be found anywhere else. We can only do that with your help!


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