PayPal Horror Stories
There are millions of PayPal horror stories on the internet today. There are many more yet to be written -- perhaps yours. This collection of "horror stories" is here to give you a small sampling of what others have gone through when dealing with PayPal. A good tip is to read our "PayPal TOS Exposed" section first, and then read some horror stories. You'll see how PayPal really works!
You can find more recent PayPal horror stories in our FORUMS and in our LETTERS TO THE EDITOR.
If you would like to submit your PayPal horror story here, you can CONTACT US and we will place your story in this section. There are other places on this website where you can submit your experience with PayPal. First you can post your story in our FORUMS. Second, you can have your story featured in our LETTERS TO THE EDITOR section. Third, you can submit your story in full article format and we will feature it in a special section. You can submit your article by CONTACTING US.
NOTE: The following stories have NOT BEEN EDITED for spelling and grammar mistakes. To protect user privacy, we have removed names as well.
About 2 weeks ago i put all my money into my bank account from my paypal account, today i went to luch and when i went to pay for it, i got the messege insaficant funds. So i went to the bank and looked at my account. "Account ballance is at 0.00" WTF i screamed (i realy did scream). So i went inside and talked to my bank and they showed me a peice of papper stating paypal took out 3489.49$ WTF, i only took out 400$ from paypal and put it in my bank account, and they take out all my money that i saved up for years??? WHY! what can i do. I have to live off that money and now im frikin broke!... i was so mad that when i walked outside i accuwaly threw up. Is there anything i can do, im willing to do anything! Pleas help me.
Ripped Off By PayPal ? Here's why.....
PayPal, now part of eBay, can simply include your money in their assets, as either cash or short-term investments (that's why they say they'll unlock your account after 180 days). This makes eBay's balance sheet look much better and helps to defraud investors, just as PayPal made its own balance sheet look better when it was a publicly traded company. Therefore, as a publicly traded company eBay/PayPal is defrauding its investors.
Join the fight ! Take action ! File a stock fraud complaint with the US Securities and Exchange Commission. You don't need to be a stockholder. I filed my claim - the more the better. Here's the link:
http://www.sec.gov/complaint/cf942sec9570.htm
HELP RID THE EARTH OF THE EBAY/PAYPAL CROOKS ! SEND THEM TO LEAVENWORTH ! START NOW !
I made the big fat mistake (even though I didn't realize it WAS a mistake at the time!) of paying for a few eBay auctions with my paypal account.
Now my account is frozen....apparently he owes a good amount of money to paypal (around a 1000), and I like a fool didn't realize the problem, he gave me some money that I desposited in my bank account and paid some auctions for him.....
A week later it's all locked up, I went through paypal's resolution steps and the result is now that HE must resolve his account before mine is reinstated...
What can I do? I'm seriously considering suing paypal, but I've never done anything like this, so tips on what to do exactly are very much appreciated....I only have about $35 in my paypal account currently, so the money being held up isn't the deal, I'm just pissed that they linked these accounts together and I have to wait till my Bro's problem is fixed...it's BS, I'm a different person and I have a good history with paypal....what can i do???? I would like to be able to pay for eBay auctions...
I've seen Good merchant alternatives, but what about good alternates if you just want to PAY for online auctions? Anything else I can sign up for?
Today, I got in the mail is a statement for my bank a over draft notes statement. I never used this checking account only with my paypal account. I pay for a item with paypal but, paypal did not used my credit card they used my bank account with not my knowing. This is not the first time paypal did this. The lest time I call up the paypal talking about the bank account. The man who help me out said paypal some time does that and they have the right to do that to. And I told paypal about this email I got to shipping out a item it look like a the customer payed for the item. but, I did not get no payment for the item. he said paypal is going to looking in to it. two months later no responds.
I started an E-Bay and a Pay pal account because I am disabled and in need of money to pay my bills, I am selling my personal items on E-Bay and having the sellers pay with Pay Pal because I thought it was secure and fast.
I sold several items including a train set that I built, and there was close to $1,100 or so deposited in my account, I Paid the shipping on one item and shipped it, them I transferred money two times $140.00 and $360.00 that is the amount I am allowed to transfer in one month, I was waiting to verify my account with a small deduction from my credit card when I found out that my pay pal account had limited status, I was allowed to put money into the account but not to remove or pay any shipping on items that I had sold.
I tried to contact Pay Pal several times and continued to give them all the information they requested, at no time did I give any false information, I did have a past Pay Pal account that I owed $153.00 on and before my account was limited, I contacted Pay Pal explaining that I wanted to pay the old account. They will not let me pay the old account with money that is in the new account and they are making increasingly impossible for me to rectify the situation, every time I try to resolve the issues they want 10 more things for me to do, Name Social Security number, bank statements, utility bills, tracking numbers on items that I cannot pay for because they will not even allow me to pay shipping from the accounts.
I told them several times that I am disabled and cannot afford to pay these shipping items by myself, I have managed to pay the one big item the train set the shipping was $180.00 that I put on my credit card. At this point I do not have any more money, my bills are enormous, and Pay Pal continues to make it impossible for me to rectify the situation.
Paypal is useless as tits on a boar. They like to get your money, but when it comes time to do there job, they head south. I had a claim going, then because I didn't answer them, they canceled the claim. Didn't mater to them that I am cruising in the Bahamas where I can't get internet access every day.Olso the info they requested, they already had, if anyone there could just read, or again, just do there job. I will post on every site I can find to let folks know that they are paying for a false sense of security with paypal.
I thought after losing the lawsuit Paypal could not froze accounts with no limits. I had over $ 10,000.00 that are being held and limited.
They said that my account is linked through a phone number to a criminal with a negative balance. They then linked all my relatives accounts because we live in the same house and use the same computer.
I have nothing to do with this criminal.
Is there something I can do?
I want to sue them. They affected my Ebay business and my cashflow.
Please help me.
I thought paypal was a very legitimate company until I received an email from the administrators telling me that my email, security question, answer and password has been changed. However, I never authorized any of these changes, so I knew that they tried to steal some money from my bank account. Luckily, my money is intact. I coulnd't log in with my email or anything. I tried to contact them, but I couldn't go through. a bunch of phonies and thieves.
I GOT SUSPENDED FROM EBAY 2X'S IN THE LAST MONTH.. both times for my listings being reported to ebay by another seller, i sold designer handbags and have never had a claim against me or a unhappy buyer, the reason they suspended me is because of listing reports of possible infringement....uuumm your either saying a have infringed or not?????? (i know not a thing was wrong with my listings) the last time this happened a few weeks ago they said sorry for your trouble (basically) go have fun on ebay...so i list again and my auctions got pulled for the same reason...NOW THEY HAVE LIMITED MY ACCESS TO PAYPAL...PAYPAL STATES THEY NEED TO UPDATE INFO ON MY ACCOUNT?????? BUT THEY SENT ME A EMAIL STATING THAT MY ACCOUNT WAS LIMITED DUE TO POSSIBLEY SELLING A COUNTERFIT ITEMS (ALTHOUGH I HAVE NOT AND HAVE NEVER HAD A COMPLAINT)!!! FUNNY THEY WANT MORE INFO WHEN I LOG ON TO MY ACCOUNT BUT IN EMAIL THEY SAY ITS LIMITED BECAUSE OF EBAY'S INVESTAGATION...good thing for me i got a good hometown bank that is ready to slam paypal if they were to try to get into my account...(my bank says paypal better have some proof of wrong doing on my part or they get nothing!!) MY BANK IS NOW LOOKING INTO PAYPAL...GET ON IT PEOPLE...KEEP YOUR ASSES OFF EBAY AND OUTTA PAYPAL...YOU REALLY WANT TO KEEP BUSINESS'S LIKE THIS IN BUSINESS??? I AM A GOOD HONEST PERSON AND WELL I WILL NEVER DO BUSINESS WITH PAYPAL OR EBAY AGAIN!! YOU GET ONE TIME TO SCREW ME BETTER MAKE IT GOOD!! WISH SOME OF YOU WOULD THINK ABOUT NOT FUELING EBAY OR PAYPALS BIG HEADS AND BULLSHIT BY USING THEIR SERVICES...ITS ONLY A MATTER OF TIME!!
Visa promotes use of temporary credit card numbers for online purchases b/c I can set the spending limit.
Today my PayPal Account was "Closed" and/or put on "Limited Access" b/c I was using temporary cc#s (That's right, in their email they both stated "closed" and "limited access" - so which is it Paypal?). I was told that I violated the User Agreement. After hours of reading this User Agreement, I couldn't figure out what I had violated.
When I called the girl said that the appearance was that I was cycling through too many credit cards.
No where in their User Agreement do they state that I can't use a temporary card number. How was I to know?
At this point I've been instructed to contact appeal@paypal.com
The only reason I'm even bothering is b/c a seller refunded me and now I have money sitting in the account (I don't want to wait 180 days to gain access to this $$$).
I don't plan on using PayPal again - I'm not fond of companies who aren't concerned with MY security, who won't respond to emails, or permit me to explain before closing my account.
Ok heres the deal. I bought some items using paypal. The company didnt send me the items so they refunded my money. I tried to transfer my money to my bank. Well the transfer gets to my bank then paypal reverses the transaction and takes my refund and says i owe them the money in return. They turn it over to IC systems and they start harrassing me about the money. Well i called paypal and asked wtf the deal was. The person i spoke with didnt know anything about my problem. so he transfered me to another retard. Who in turn didnt know what the deal was. He said the transaction failed to pay them at my bank. Then i tell this fool i got a bank statement saying i paied them and it cleared my bank. So i faxed them the bank statement and i still get calls from IC systems. I called IC systems and asked them have they even checked with paypal about the fax. They say no and then get smart with me. Well then i get pissed off and tell them they need to call em and check up with there crap! Then i called paypal and they havent even looked at the fax. It had been setting on there desk collecting dust for a week. So they Said they faxed it to IC systems. Well they quit harrassing me about the money but they messed up my credit bad. What should i do?
Starting the end of October, I sold a laptop on eBay and I sold it with an aftermarket wifi card. A few weeks later, the jerk sends a complaint saying the items are not as described. Then he claims that the video card in the laptop is broken and the wifi does not work. I even showed in my auction add that the laptop was going to be reformatted and the drivers would have to be installed from the BRAND NEW geniune Windows XP CD I sent him. He told them while surfing the internet, the pages displayed funny sometimes. If anyone knows anything about computers, if the video card was actually broken, he wouldn't be able to see anything! I had been using the laptop myself for about a month and I know everything worked perfect. The buyer tells paypal that I sent him the laptop in a raggedy box when I sent the laptop to him in a padded Dell laptop case encased in bubble wrap and styrofoam peanuts. A month of "investigating" goes by and Paypal tells me that the guy would have to prove to a 3rd party source beyond a doubt that the parts he claims were really broken and that no money would be subtracted from my account. Of course Paypal ruled against me somehow with no real explaination of how they came to a conclusion and took money right out of my account and froze it before they even checked if I got my "broken" laptop back. The buyer emailed me for an address a few weeks ago for him to send my laptop back but never sent it and hasn't replied to me at all. I contacted Paypal regarding this matter and they just forwarded the same automated email from a month ago saying I lost the case.
Secondly I sent some guy in Hungary some computer memory, I sent it Global Priority mail with tracking. The guy sends me a few messages saying he didn't receive his package but a lot of the parcels in his area get stolen. A few weeks later he sends a dispute with Paypal. I forwarded the screen shots about the messages about stolen packages to Paypal as well as the shipping number and scan of the actual receipt which shows up as shipped out of New York. I call Paypal to speak to a representative and he tells me that as long as you have prove that you shipped the item out, it will not be overturned. So today I check my email and of course, I lost my case with no explaintion of why. What can I do? Please advise.
~~~~~~~~~~~~
F*ck paypal.
First off, let me provide some background info on the ongoing battle I've been having with pp. A buyer filed a claim against me after deciding that a laptop they ordered did not fit their needs. The worst part was that they decided to lie about missing accessories and such to add credibility to their case. Seeing as the buyer was fabricating lies, I denied a refund and the subsequent claim that was filed. PP did not like this and soon after I went through the whole charade of limited accounts, etc. Luckily, I closed all my related bank accounts at the first sign of trouble. Fast forward to a few weeks ago, I received a letter from a local law firm (in California) stating that I owe such and such amount to pp. The letter says in fine print that the letter originates from a collecting agency. My question is why is a law firm sending this letter? I was under the impression that a debt collecting agency would be contacting me instead. Since a law firm appears to be involved now, do I face the threat of a law suit if I become non-compliant?
I plan to reply by stating my refusal and disagreement with the said debt. But, of course, a long battle is sure to ensue. Any thoughts?
I was told by one of their phone support agent that in order to use another Visa card for the Expanded User's Program, I must open a new account. As a result, I did so and started to transfer money into that account. However, today, I found that they blocked my account and kept all my money (prevent me from sending/withdrawing money). They also do not allow me to close the account so that they do not have to pay me the money owed. I read a recent report on the class action lawsuit filed against paypal and found that it takes 180 days for them to actually pay me back an even that is not guaranteed. I spoke to another agent, Cynthia, today and asked her why my new account was blocked. She explained to me (admitted) that wrong information was given to me. I should not have opened a new account because they "Randomly limit new accounts to verify correct seller's information for "MY SAFETY" <-- BULLSHIT? So at this moment, paypal has $654 of my money and I think they intend to keep that for at least 180 days if not forever. I also suspect that they are the one who stole my identity because I found out my SSN is registered to a different account in a location I am totally unaware of. I filed a police report a few month ago because my identity was stolen. They never found out who did it but now it is clear: Paypal is a fraud company who steals your personal information and sell them. This is what they REALLY do. This is not simply "Consumer Protection" or "User Agreement" issues; such practice is purely fraud and should be punished by law. I will seek legal action if this is not resolved in a timely manner.
I have had my EBay/PayPal account for close to 2-3 years each and randomly sell a few things on EBay depending on when and what I come across. Last month I happened to come across a Wii at a GameStop, bought it, and sold it on EBay for a little profit. The individual payed me through PayPal. As soon as the payment was made, PayPal IMMEDIATELY limited my account stating this was "suspicious activity" because they "have alot of fraud on these types of auction sales". I then had to go through a step-by-step process of verifying the most rediculous information I have EVER seen... quite honestly I'm sure PayPal now knows more about me than the friggen' US Government. I had to send them receipt's and shipping information, SSN, "verify and telephone number", etc. which I did. In the end it got extremely irritating and stressful, however by the time I refunded the guy's money (he was going to pay a different way) - PayPal had emailed saying they lifted the account limitations, so he repay'd and I received my money. Therefor, the VERY NEXT thing I sold on EBay was a new laptop I bought at BestBuy and couldn't return, which I also made a little profit on. As soon as this individual paid me, my account was limited AGAIN! I had to send them the VERY SAME information last time! Receipt/Invoice stating I own the item, and proof that I shipped the item. I ship all of my items USPS Insured, therefor, most of the time when shipping things w/ the USPS they don't automatically generate tracking numbers -- you have to pay extra for them. PayPal TOLD me I had to ship my packages how THEY wanted them shipped... meaning they REQUIRED I ship MY products how THEY want (telling me it would seriously complicate things if I did not have a tracking number) -- so I immediately called the Post Office and the item had not went out yet, so I was able to repurchase postage and include the "Deliver Confirmation" Tracking #. Upon calling PayPal back and giving them the new tracking number information, expecting my account to be unlimited, I was THEN informed by two rude agents that the actual item had to be delivered FIRST before they would "consider" unlimiting my account. But that's not the worst thing! I was then told I was REQUIRED to have added Signature Confirmation to my shipment, or it would also complicate things... which I could not add at that point -- it was already shipped out! I was absolutely FUMING and even talking to a manager, they piss you off even more! I couldn't beleive this would happened to TWO different transactions, even after the first one was successful! I couldn't beleive they had the absolute NERVE to sit there and tell I was required to ship products THEY'RE WAY. The agent tried to give me some crap response saying "This is for your protection, if this person were to happen to be using a stolen credit card, it would come back on you" which is completely FALSE. The Patriot Act states all financial entities are responsible for implementing the required information needed according to FEDERAL LAW (which certainly doesn't state obtaining tracking information, and receipts), not to mention taking the losses for these types of transactions as they occur, as THEY are the financial entity. The customers are just that, CUSTOMERS.
I am absolutely outraged at how a "customer" of so long being treated like I have been treated, especially after physically knowing how much information PayPal houses about ME. It is really unbeleivable! Has anyone else had this happen to them?
Okay my accounts have been limited, because of unusual activity, and it's taken me 3 weeks and still I have to send new things, fax this fax that. Paypal has been holding my 1300 CDN $ basically hostage and it is causing me great stress, and I've learnt to never use paypal again for any merchant related activties. **** paypal.
Here's the rundown of what happened (with rough dates).
*Begin rant*
11/29/06 - Sold item on ebay for $1000.
11/30/06 - Shipped ASAP as stated in auction.
11/31/06 - Buyer received it, I personally confirmed with him over email, phone, AND signature proof of delivery.
12/30/06 - A FULL MONTH later, PayPal puts a hold on and reverses the transaction, saying it was a fraudulent transaction. Okay, no problem. I was eligible and covered by the seller protection policy. Filed claim. They told me I didn't have a signature of delivery or proof of delivery (Both of which I did have).
1/2/07 - Called them. Waited 20 mins on hold and finally got through. Explained the situation. Basically told me they can't do anything to help. Asked for a supervisor and RE-explained situation. Couldn't help me either.
1/15/07 - Managed to call the buyer and he re-sent the money with a different credit card (nice guy, mind you).
1/16/07 - PayPal puts a hold on the money again and says they need to investigate. WTFOMGBBQ. Called em and asked what's up. Told me they didn't know and couldn't do anything to help me.
1/31/07 - PayPal finally lets the money through.
Evetime I think about this it makes me so angry. Their seller protection policy is a big HOAX. What good is it if it doesn't protect me? What good is paypal if they don't protect my money? Why did they wait ONE MONTH to put a hold/reversal on the transaction? The buyer could have easily walked away with my $1000 item had he not been a good man.
PaypalSUCKS. I'm never using them OR ebay ever again. I'm waiting for Google Checkout.
*End rant*
Hi guys,
I need your help please.
I have had my paypal account for about a year now and usually use it to pay for items I purchse on ebay.
During the last week, I decided to sell some of my stuff, one of these was my "TOP BRAND" watch.
I started the bidding on ebay for $99 and it has reached $1,025.
The winning bidder who is in canada has contacted me asking if the watch was authentic, I replied to him that I recieved it as a gift and do not know. I guess he like it so much so he made the payment last night.
After paypal had cut their COMMISION ($75) they limited my access to my account and froze the funds of $966.
They have asked me to submit documents proving my place of residence despite me being with them for about a year and have dont so many transaction and I am an ebay ID verified.
Paypal also has my bank account details and 2 credit cards.
Anyway, they have also requested me to provide them with the tracking info of the package.
So what they simply want me to do is to ship the watch, and not get my money.
What do I do?
I provided them with 5 different utility bills but I really do not trust that after I ship my watch they will release the freeze.
Specially after the stories I read on this website.
What I did was the following, I called my bank "Bank of America" and asked them to stop and not to honor any paypal debit transactions.
I filed a complaint with the FBI.
Any advise?
Do I ship the watch?
What if I dont?
Do I contact the buyer?
what CONS might happen if I do?
Please help!
~~~~~~~~~~~~
PAYPAL is your worst NIGHTMARE
have several thousand dollars in my account. I have my own money in the account which i put there so I cna buy stuff when I need it! I sold a few things and have money in my paypal account from selling as well. They put a "low limit" on my account. Asking me to prove I have the merchandise I am selling. What kind of SHEET is this?
I called them on the 5th and they said 24 hours to receive the faxes (plural) I sent them. I call them 24 hours later. They tell me they havent received it yet and it takes 24-48hrs. Ok great I was misquoted the time frame. I call them a few minutes ago and they tell me it takes then 48 to 72hrs to receive the freakin fax. What kinda bull sheet scam are the a holes running? I sent them all that I needed to send. Several of them in fact. What the hell else do I need to do? Why is it taking this long? What the heck do they keep giving me different time periods. How the hell can professionals of a multi-million dollar compay (maybe billion) be so damn incompitant!
I get further with a person from india who doesnt speak any english then I do with these idiots! I want my money and I want it now. All this and I stand to lose the stuff I shipped out too. Its like they waited for me to ship them out and then they steal my money. Has anyone experience this issue? They asked for proof that I have the item I am selling and I dont have the invoices anymre. So I was told to fax in a cover sheet and put the tracking number of the item I shipped out and the tracking and order number of the same item that I bought from the company. So they got a fax with the order number and fax number proving that I bought the item and have the item with me. Not anymore though since i shipped it out and showed them proof of this.
Am I going to lose my money and items I shipped out? They are also holding the thousands of dollars of MY MONEY. Whats that all about. What should I do? They obviously know of the item I sold since one of the reasons they said they limited me was that it was quoted as "brand new and never used". Seriously? WTF shyt is this? They need proof of such? The other reason too was that it was a high dollar item. However since they know of my ebay account, why cant they see the good feedback of a similar item I sold on ebay and got raves review for? Ofcourse that doesnt matter to them. Hey at least I have proof I shipped out the items in good faith. Ofcourse unless payal has inside people working for ups to steal my shipment anderase all records of it. J/k but seriously whats the hell?
hi! im from Australia!
I have just started using PAYPAL for the past couple of months, selling stuff.
I have heard many rumours (or true stories) about people in US can cheat the system by paying items using PAYPAL and once they get the item, they take their money back.
And ive seen many other sellers refuse to send their items to ITALY, nergia etc. I have just sold my... got the payment form this UNVERIFIED and UNCONFIRMED ADDRESS account. and im starting to worry.
I also have this guy from the US. He has a preimer verifed account and his address is confirmed. Is it safe to deal with this guy? Heard that those scores can be fake.
Ive emailed them like 6 times for the past2 days.. and called them twice.. but they cant answer my question. All they said.. CREDIT CARD COMPANY CANT CHARGEBACK.... unless they open a dispute.. and they must notify me before thay can charge back.... is that true?
I recently made a paypal account to pay programmers, coders, etc for a site I was developing. I went thru their stupid verification process and everything. I then made about $7000 in payments within a week span. next day I get a email saying my account is limited and that all the transactions are in temporary hold and to wait 3 days while they review my account. It has now been 7 days and no response and when I call them they say to wait for a email. Well today I found out that they told everyone who I paid that I paid them with stolen funds? That is the most slanderous thing they could have done because I run a reputable corporation. Now I have people calling my phone and saying they are going to repoert me to the fbi? Also what is going to happen to the money as it is already out of my checking account? This is absurd and I just don't understand why Paypal is such a shit company. Im seriously considering litigation.
First I bought a $6,000.00 TV a few years ago using Paypal. The seller never shipped. The seller yanked my $6K from his bank account so Paypal couldn't pull the money back. I did a charge back on my credit card. Paypal froze my account that had $700 in it. I signed up for another merchant account. A couple of years later I had around 600 Paypal transactions. Some one bought a domain name from me using Paypal with 2 credit different credit cards. 6 months later Paypal got a charge back on one of them for $1,400.00. They zapped my $232 balance and froze my account. I signed up for another account.
This time someone sent me a payment of over $8K. Paypal froze my account and wanted my blood type among other things. I got the payment sender to reverse the $8K payment but I still had over $2K in the account. Then today I get this email:
PayPal reviews thousands of account every day. While going over your
account, it has come to our attention that you have another PayPal
account with the email address: *****@******.com. This other
account was negative -$1,168.14 USD. Because there was irrefutable
evidence that the other account and this account were owned by the same
person, we have moved the -$1,168.14 USD from your @*****.com account
to resolve the balance on the other account. The remaining balance of
$858.03 USD will be held for 180 days from the last payment received,
you can contact us after 02/16/07 to request your funds.
We appreciate your patience and understanding regarding this matter.
No more Paypal accounts for me. Losing $2,100.00 is too much to overcome the benefit of buying from Ebay merchants that only take Paypal.
Ok, this happened about 6 months ago. I sell an item, buyer pays with paypal. I send item (with a track number) postal service shows item recieved and signed for. Buyer says never got it opens a dispute. I send track info saying i live in Canada and i send with Canada post. Paypal check USPS finds no track number and refunds money from my account back to buyer. I call paypal and tell them, they check track again but again on USPS, i tell them i send it Canada post seeing m in Canada. They see track number and it was singed for. Then they say they cant refund my money from buyer i would have to work it out myself. What the hell is that about? Had my last draw this afternoon with them over a double charge, Im Done with them
From my experience with paypal, I just wanted to point out how pointless it is to do anything, once they limit your account, it's limited for 6 months and nothing you do will change that. I had my account frozen for 6 months, with over $5000 in it, still don't know why. They did release after the 6 months, with no explanation of course. They will tell you to fax stuff, over and over, I doubt they even read it. Here are things I"ve learned that will get your account frozen.
Having more than one paypal account (business, premier), you can have one business account and one personal account, but not more than one of each.
*Having a negitive balance of any kind will get your account frozen.
*Transferring large sums of money in short periods of time
*Having mulitple log ins to paypal on one computer, example, if my roomate were to log into her paypal account and then I logged into mine on the same computer, that could get your account frozen, or being linked to an account that has any issues will get your account frozen, and they will NOT tell you who's account you are linked to! Very lame excuse but they use this one alot.
Don't bother with sending emails, they don't answer them, call the toll free number and speak to someone.
Don't leave money in your paypal account, cause it can be frozen at any time for no reason at all!
I believe my account was frozen because I had an old account, with a negitive balance of $27.00, and I hadn't used it in a long time, I had opened a new business account when I started my online business sales again and it was fine for about a year, then it all got frozen and I did everything they said, but still had to wait for 6 months to get my money. I can't tell you how it ruined my life, it was at Christmas time, I ended up having to move, anyways, let's just hope there is a much better alternative soon, email transfers are great and completely FREE, NOt sure if they have them in the States but we have them in Canada, or just go back to money orders. Better to be safe than sorry, paypal is a joke, NO protection for anyone, sellers or buyer. WHEN IS THE PROTESTING OUTSIDE PAYPAL"S HEADQUARTERS GOING TO HAPPEN?? Anyone that would like any advice or ask me anything, just send me an email to charmsngifts@yahoo.ca
~~~~~~~~~~~~
MAKEPAYPALPAY
Well, PayPal did it to us after 5years of issue-free use. They just keep sending us more paper they want us to fax them even though we have faxed them the information they keep asking for 4 times. So, we are filing suit in Del.
Here is our story:
they $12k of my father's money and won't release it even after we have provided all the original documents they asked for. Now they want us to fax over the credit card statement.
It is my ebay account and my dad's paypal (although I am the administrator of that account since he can't turn on a computer). I would've made it my paypal account except paypal already screwed me over once and now I can't use my account.
They are also demanding an explanation of why the information for the ebay account and the paypal account are different. I've only had this set up for 5 years. All the accounts (cc and bank) on the paypall acc't are mine. My credit cards, my bank account.
There is no way to get in touch with anyone who can actually do anything or will do anything!
We sold a bunch of Super Bowl tickets...they want detailed information on where we got the tickets. What business is it of theirs?!?! But, we were given the tickets by two of the Eagles coaches so we got them to send us a letter stating that on Eagles stationary. Apparently, that isn't good enough for Paypal.
We've gotten a live person and they are very nice and condescending and say, "oh...just do this simple thing and you will be all set" and then we do that and they send us more things. We have now sent them the letter as to where we've gotten our Super Bowl tix 3 times. And they keep asking for it over and over.
I talked to our lawyer yesterday. He suggested I send in all of the information they requested and the letter. So I did that and now they are requesting an invoice for the tickets. I got that last night. Those tickets are DONATED to us from the COACHES!! We have sent them a letter FROM the COACHES THREE TIMES! (i'm sorry for the uppers, but I am SO frustrated)
So, I sent last night's e-mail to our lawyer and he is preparing a complaint. It is a Delaware Corp and we are in Del so at least that will easy. If we file the complaint, we are inviting anyone who wants to join the suit to join.
Has anyone successfully sued them? We just want to get our money at this point. I think we are going to try contacting their headquarters in Calif.
PayPal just made 2 cases in one of my accounts where it said:
Vorubergehende Einbehaltung (meaning: temporary reservation)
Grund: Abfrage durch PayPal (meaning: request by paypal)
instead of the usual customer initiated chargebacks
On the "resolve" screen they dare to ask me for the delivery address.. how's that for privacy of a customer
Both payments, as far as I can see are totally normal payments without the customer complaining.
PayPal just charged one of them back without further reason.
In short: they steal our money and give it to someone it no longer belongs to (the customer) as the customer has already bought something with it (what that is legally is none of their concern (privacy laws), neither is where we deliver it should it have been tangible anyway (privacy laws)).
the customer never filed a complaint about unauthorized access, but as we refuse to give details to paypal they are not entitled to anyway they just give OUR money to the customer.
The credit card credit card I use on Paypal was compromised recently and so the bank issued a new one. I entered the new card but was unable to remove the old one. I emailed Paypal who informed me that the old number had to be kept on there as it was backup for a transaction that had not gone through. The transaction had been cleared by my bank 10 days previously so I have no idea what they were referring to. In any case, the old credit card number was backing up nothing as it had been cancelled. I received a "how did I do" email from Paypal and I told them that they should have read my first email as they now looked like idiots to me. I had no reply and eventually could remove the old number. The thing that really concerned me was the talk of a pending transaction when all had been cleared by my bank.
Hi, I have had a paypal account for several years, but because I wanted to become a verified user (and wasn't able to with my current account), the Paypal representative said I was best off closing the original account, and starting anew. Which I did, and in doing so, transferred by balance into my new account. A few days into my account, and after I had recieved a couple of payments for ebay sales, paypal "limits" my account... that evolves into a 10 day saga of phone calls, international faxes, email exchanges, endless requests for documents (all of which I provided), for various actions etc.
Today i recieved an email from them claiming that I was a risky customer (on the grounds that I work out my secondary home, in Morocco, whereas my primary home, and account registration is in Paris!!!) and that they would freeze my account for 6 months, then charge me 40 USD to get MY money back (after keeping it). On top of that, I receive an email from a customer saying that paypal CALLED her, and made her suspicious so she MAY now cancel her payment for an article which i have already sent.
I'm sure that this story has been repeated endless times; abuse, prejudice, incorrect information (twice I was informed, by email, that the account was reinstated, which was not the case), and, most seriously the FROZEN FUNDS.
My question is: beyond express my frustration, WHAT CAN BE DONE ABOUT IT FROM A LEGAL/CUSTOMER PROTECTION perspective???
Any suggestions would be most appreciated. Thank you
I had few questions. I had a few accounts (premiere and personal) and they got linked to other family members. The family members paid the amt. they were over, but none of their accounts are accessable now either. When I lived with my bf's mom, she made an account and said I could use it to sell items on ebay and I accidently put the wrong e-mail on one of my auctions that was on 1 of my accounts and now that one is locked too.
My 2 accounts I owe money which I really don't have right now. But I want to sell some things around the house on Ebay and no1 wants to pay if you don't have Paypal. Plus it makes it very hard to buy items too. I wish someone would make another processor the main Ebay payment processor.
I bought an ebook and it said to file a DBA (doing business as) name and get a new bank account, change your IP, clear your cookies and things like that to get a new account.
Do I have to pay them back in full to get access to my account? Or could I make payments? I really need to sell these things so I have some money. Or could I somehow get another account for now so I can sell for some things on Ebay?
Also do they limit people if they do mystery auctions?
Also I wanted to mention, like a yr. ago I must've got a phishing virus and when I tried to log-in my account it wanted my credit card info, SSN, driver's license, etc. The guy at PP told me I had to get a credit report to get my credit card info to put on there to log-in. I had a friend log-in from school and she got right in. I called PP back and it ended up being a phishing virus-someone working there told me and that's why I could'nt get in. If I would've listened to the other guy, I would've probably got my identity stolen!
I hate PP, but what choices do we have? People don't wanna pay with others that they don't know or might not be signed up for or have money in.
Thanks so much guys...
I ran a very successful online retail store for two years. We started with ebay, then made a website, and we were selling $1,000 USD daily in virtual items.
Running a virtual item store is hard, and people constantly order items, and we deliver, then they turn around & say they never got the items. Of course our store could prove nothing.
PayPal said they would protect us if we shipped packages, so we started doing this, and we adjusted our terms of service. Our TOS stated that the customer was paying for information which we reserved the right to ship. We shipped out thousands of packages, and saved tracking numbers.
Although we provided these tracking numbers to PayPal and shipped within 7 days, whenever we had chargebacks, PayPal told us we were not compliant with their merchant standards... and we did not qualify for chargeback gaurantees. In turn, PayPal refused to honor the guarantee, and we lost our chargeback cases. We took an additional loss from sendings thousands of packages to clients.
Monthly, we fought high chargeback/ and dispute rates. PayPal told me their limit was 5% chargebacks. It took about 6 months (because their employees are undertrained, ignorant people), but I finally learned that the chargeback ratio is total complaints AND chargebacks divided by total revenue. Now, I found out too, that even if a customer complained, and we resolved it amicably, PayPal still considered this against us on their chargeback ratio!!! So, no wonder we had many months where we had a supposed 10% chargeback ratio, while in reality, any complaint we got was counted as a chargeback. This might not be a problem, but PayPal had no security, and every month we were slammed by fraudsters, stealing credit cards and signing up for PayPal.
We were doing 20,000 to 30,000 USD monthly in sales, and PayPal was draining 2-4k in supposed chargebacks from us monthly.
Now, during one week I was unable to watch my PayPal account, and I left a manager in my trust to take care of business. For extraneous reasons, the manager failed, even though daily I was informed everything was taken care of.
PayPal froze my account, and proceeded to drain over $10,000 USD in what they claimed was 'Fraud' money! This is no exaggeration, and it really happened. My balance of over 12k was reduced to a mere 2k USD over the next 6 months, while PayPal siphoned off all of our money. This theft, in addition to the $5,000 USD in merchant 'gaurantees' was stolen from my company by PayPal. With $5,000 not covered in fraud each year, and $10,000 more stolen directly by PayPal, our total losses exceeded $20,000 USD. Now, throw in the fact that we spent over $5,000 usd shipping packages to people (and I should add.. for no good reason), and PayPal effectively took $25,000 USD from our company. Now, add the fact that each month PayPal was siphoning off $2,000 to $4,000 USD in 'chargebacks' and its clear that over 2 years, the amount of money PayPal strole from my company, or unjustly took from us was over $50,000 USD. These losses, or funds ripped off from us by PayPal really can't be justified.
For a few years now I have tried to recover my PayPal account. To no avail.. talking to them is a waste of time.
I'm shocked and amazed that they have not only stayed in business, but have grown to over 1 billion a year in profits. Any politician that supports them should be forcefully thrown out of office. I recommend that people start writing to their congressmen, senator, representaive, in national goverment, and to their state legislature or local government about the practices of PayPal. Now that PayPal and Ebay have billions in profits, they are going to become a lobby that the people can't compete with, and legislators are going to protect PayPal. What people need is media coverage showing how evil PayPal is, and perhaps we need some kind of coalition to protect the rights of the public.
PayPal is stealing from people in broad daylight, and our government is standing idly by, watching them and doing nothing about it.
Everyone here is complaining about how evil PayPal is, and how corrupt they are, and how PayPal wont help them.
We should really be complaining that the government has done, and is doing nothing about PayPal. The national government needs to step in and force PayPal to maintain some standards. Also, PayPal has become a monopoly in my opinion because of Ebay.. and perhaps Ebay has become a monopoly as well. Just like in the old days, what we need to do is break up that monopoly-- shatter it-- and release their death grip on the public.
PayPal is unfit to provide payment services.. this whole arena should be left to REAL banks. Not this pathetic, unregulated sham bank PayPal has become.
I think its time the government stepped in and held PayPal to the same standards that a REAL bank is held to. And if PayPal can't meet those standards, they should be shut down. At the same time, real banks should step up and provide a way for the regular consumer to send and recieve money online. And instead of allowing PayPal to monopolize this arena, the government should assist in allowing this to be done by several entities, including normal banks.
I recently started a Pay pal account. They used me screen name from my old e-bay account, which is not my current name. They never prepared me for the account having limits, and now they are maiking me jump through hoop after hoop, to change my name, to match my social security #, etc. All of my money is tied up in my pay pal account and i can't get to it. Everyone at the help # gives me a different answer. I feel like they are holding my $ hostage, and they aren't even paying me interest! Anybody have any ideas?
I sold a PS3 on ebay. I sold it for approx $1500 USD. The pay transfer went quick and easy and I shipped promptly. The money sat in my Paypal account for 2 weeks maybe. After which, I transfered the money out to my bank account (I transfer around $1500 over a year on Paypal). After this, my account is frozen, and I get this message "Due to a sudden increase in your transaction volume we need to obtain additional verification information."
So, my account was frozen due to the fact that I used it? I have been a paypal user for 3 years and frequently use it.
So, I begin the tasks to fix the problem willingly (assuming that this is a small security check that will be done away with quickly). (I might also add that my money was reversed on my account and a negative balance was applied).
Add and confirm a bank account Information Submitted
Confirm Location Information Submitted
Provide Proof Of Shipping Information Submitted
For the last option "Fax documentation : Proof of sufficient inventory" I have a problem. I had to ship my receipt with the item because it came with a 5 year warranty. I call paypal, I spend atleast 45 minutes on hold and being transferred to a manager. I explain the issue and she says she will have my account suspsension lifted.
Now, the next events are a mess and I am not sure of the exact dates and I don't feel like looking them up because the shear fraustration that will cause might end up killing somebody. So, I get 2 different emails from different customer service reps telling me different things (however, both were that my suspension could not be lifted but for different reasons). So, I call them again and again (probably 3-4 times). Eventually, I get a hold of somebody who tells me that there is no proof that I shipped it because nobody signed for it (even though they were supposed to).
So, this service rep tells me that he is going to email the buyer and see if he recieved it and then my account suspension can be lifted. (it has now been suspended for over a month) I tell him, that if he sends this email, the guy just has to say simply that he didn't get it and paypal will take my money back. The service rep tells me that it will happen like that if he says he didn't get it. So, I ask him to please not send the email, I don't want the trouble, I will just never use paypal again. He tells me that he is obligated to send the email now and he sends it.
2 days later, I receive an email saying that the transaction is under dispute because the model of PS3 I sent the buyer was of the European version (non NA complient - however, this has not been released yet and won't be released until 4 months after the transaction). I call paypal and tell them, that there is now undeniable proof that the item was delivered because he says it's the wrong one. The service rep agrees and says she will have my account unsuspended within 24 hours. Approximately 50 hours later, I get 2 letters from paypal saying that my account suspention cannot be lifted for varying reasons once again and they want proof of sufficient inventory before anything can happen.
So not only do I have no paypal account (its still suspened, more than 2 months later), but I also have a negative account balance, and I have an open dispute that has been under review of paypal for over 1 month.
Gotta be, the worst company ever.
I dont know what to do. All this happened because the supsened me for using my account too much. I just want to be able to buy and sell things again and I just want to not be worried $1500 will be leaving my ac**** any time soon. Also, I never even mentioned what my transactions page looks like. There are 2 unauthorized transactoins that were reversed...why were their unauthorized transactions? Who did them? I don't know, neither does paypal. In fact, when I asked them about them, they talked around it as if they weren't there (there are two transactions done by nobody that basically gave the $1500 back to me twice and they were both reversed and they say unauthorized beside htem).
Anyways, any suggestions on what to do?
Hi peeps,
Im hoping by posting my issue someone can help me out or give me some advise on what to do or how to fight back so I dont get screwed over. Ive used paypal for over 2 years now and I've never really had any big issues with them, but recently out of nowhere I got 6 or 7 emails from paypal saying chargeback case received and to continue the process and so on, at the time I had about $240 some in my account cause a friend had sent me some money, for about maybe over a year or so my boyfriend had been sending me money through paypal because he lives out of state and he would send me money every payday so I could have while going to school, recently I broke up with him and now out of spite hes reporting the amounts he sent me to his bank I guess as not authorized even though he had been doing this for over a year, I did follow the steps on paypal for giving them info to fight my chargeback disputes, but they of course took the money I had in there(paypal account) and say I need to wait for them to review the case and so on, what Im afraid of is them charging my bank account since they have all the info on file and my debit card as well, can anyone give me any advice? Should i cancel my bank account & get a new one? Any ideas greatly appreciated..-.Kathy .please feel free to email me @ StarPhoenix53@yahoo.com
My account has been limited since early 2005, I waited the 180 days and got all my monet out, and did what I had to do to get my accoutn status back to normal. I achieved it. Then 1 week later after adding $500, they limited my account again, asking me to confirm my location.
Well here is thing: I am currently deployed to Iraq, and can't confirm a location that I don;t reside in. So they asked me to fax documentation of a utility bill at mt location on file. Well I am in military quarters and we don't have bills beasue the military pays for them all.
I emailed them with this problem minutes ago and in the matter of 30 seconds I recieve a reply saying that they needed more info. They didn;t even look at my email, it was too quick. It was an auto reply.
Below is the email between me and paypal. Is there anything I can do to get this resolved quick!
Dear XXX XXX,
Thank you for inquiring as to how to restore access to your account.
PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited.
To return your account to regular standing, please complete the checklist items indicated when you login to your account and click on the link provided on the 'Account Overview' page.
The link will appear as: Click to Resolve or Check Status.
Once you complete all of the checklist items, our Account Review team will review your case and send you an email with the outcome of the review.
Cases are reviewed in the order they are received.
We apologize for the inconvenience, and we would like to restore your access as soon as possible.
Please do not respond to this email, as responses to this message will not
be answered.
Sincerely,
PayPal Account Review Team
This email is sent to you by the contracting entity to your User Agreement,
either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe) Limited is
authorised and regulated by the Financial Services Authority in the UK as
an electronic money institution.
------------------------------------------------------------------------
Note: When you click on links in this email, you will be asked to log into
your PayPal Account. As always, make sure that you are logging into a
secure PayPal page by looking for 'https://www.paypal.com/' at the
beginning of the URL.
********************************************
--------
Form Message
customer message: Hello,
My name is Cpl. XXX XXX, I am currently deployed to Iraq, with the
United States Marine Corps. I have 1 concern with my paypal account
reguarding my limited account status.
Fax Documentation: Utility bill- to confirm location
Well due to the fact I am in Iraq, I can't confirm my location. In
addition I can't provide a utility bill, I am in the military and all bills
are taken care of in Military Housing. My registered address on my paypal
account reads
1111 XXXX Blvd
XXXX, MI
99999
That is the home I grew up in until the age of 18, at 18 I immediately
enlisted in the USMC and now at my current station in Iraq. I use that
address becasue it is the only reliable way to get mail in the military.
Please submit my account into review once this concern has been read over.
Thank you,
Cpl. XXXX, USMC
Ebay has my social security number. My debit card issuer has my social security number, the credit reporting companies have my social security number.PayPal has my social security number. Nobody in his right mind would pretend to be me.
I opened my paypal account in 1999 with a bank account that PayPal immediately blew off for me. My account lay dormant for the past 7 years.
I got back on my feet, finally, got my Social Security and started back to selling on Ebay. Ebay proudly announces on every page that PayPal is their preferred payment method. PayPal proudly announces on their homepage that they are an "Ebay Company".
When PayPal froze my accounts, after many long and unproductive sessions trying to talk to them, on the phone, which they only publish their non-toll free number for, (but I found their 1-888 number) and you know how they like to keep you on hold, while you are paying by the minute to be kept on hold, 15 minutes before you get to talk to a live person, then after you spend 5 or 10 minutes (at your expense if you don't know the free number) the monkey at the other end of the line will make you repeat everything but more slowly, then say, O, I can't handle that problem myself, let me connect you with my supervisor, one moment please and you then get to spend X number of minutes more listening to PayPal advertisements.
Finally, after about the 5th phone call, they said the information they would need would include (and I suspect that it isn't limited to these documents) a certified fax of my birth certificate, my State ID card, my Rent receipt, a copy of my utility bill, a statement of Income like my SS award letter, and so forth and so on. At my expense of course. The **** on the other end of the line said "well you know you can go to Kinko's and have it faxed" and when I said yes, but that costs a dollar a page and you want ten pages of documents" (for a 30 dollar account balance, I'm supposed to pay 10 dollars just to prove I am actually me.) I mentioned as politely as I could that they were thieves and were already stealing from me, why should I give them even more information, so they could have the opportunity to steal even more?
Moral of this story, PayPal are thieves. Don't give them the extra information, because you know sure as shit they will use it to steal more.
Cut them off as quickly as possible.
The fact that Ebay and PayPal are in such a love-love kiss-kiss wonerful relationship, but if you ask Ebay for help extracting your money from PP, they insist that they aren't affiliated... only proves Ebay is a group of thieves the same as PayPal.
I wound up owing Ebay more money than I made selling my goods. They refused to try to collect the money that their customers who were mutually my customers paid through their service into Paypal, from paypal, and instead had some punk from Chicago call me four or five times a day and tell me I was a deadbeat because Paypal had all my money, and I therefore couldn't pay it into Ebay.
I know PayPal and Ebay both have people come into this forum to read what we have to say, and offer their corporate propaganda about how wonderful Ebay is and how wonderful PayPal is. But every time you or I type in the name Ebay, or PayPal, that counts as keywords in the search engines. People searching for PayPal today, if they use the Google search engine and type in Paypal, the first listing is for the PayPal homepage and the second is for this forum.
That's right, people, by mentioning their names over and over, PayPal and Ebay, or Ebay and PayPal, we actually manipulate the search engines so that now, even before you get a listing for Ebay when you search for PayPal, you get a listing for PayPal Sucks.
hi every one, i got a very stupid problem from paypal. they said my account was linked to other account @yahoo.com.hk which own pp a lot of money, i did all the check list confirm bank account, fax docu, confirm location, ss, credit check. and i called pp many times, they NEVER/not going to tell me who/where/what da hell is that account holder, what de fxxx is that email address, they only told me my account was link to @yahoo.com.hk . however, i don't know who da hell is that, i was very mad when making phone calls to pp.
pp, they hella stupid ask me to wait for THAT account's balance to be full to remove my acc's limitation. they hold my $ for a month already.
what should i do? i did email, and phone call already, never got a solution. i want to contact THAT account holder, but no idea.
i am very happy because i found this website, you guys helpful.
thanks
i bought a product on ebay that is custom fabricated by a popular company. i won by bid around 2600 dollars, and payed right when the auction ended. before i had won i had gotten in contact with the owner of the company that makes the product and after i had won the bid he finally contacted me back and he assured me that the seller was not legit and that the product he had pictured was not what he listed.
i called paypal up the day i sent the payment, the transaction hadnt posted to my account yet, i told them that i received confirmation that i was about to be scammed, and they told me i had to wait until i didnt receive the product before i could make such a claim. i guess thats understandable, u have to give the seller a chance to deliver. i just tried to stop it before ANY money transfer and they didnt.
this was unnaceptable for me, i wasnt going to wait to get scammed, i had payed with my bank account and not a cc. called my bank up USAA(GREAT company but for military only) the payment was listed on my account but hadnt posted so they cancelled payment to paypal similar to a stop payment, i told them the price of the transaction and they block any transaction that amount. they tried for several days to get the money from me to no avail.
paypal sent the money to him anyway.
i filed my claim later and of course the seller didnt respond, i won my claim. my account is now -2600 or so dollars even though im the victim. paypal must have sent the money to him, and he withdrew it before they stopped it knowing they didnt get any money from me.
all in all i understand paypal cant really award a claim the day i bid on it that doesnt upset me really, what upset me about he whole thing is i was the victim, and now i can no longer use my paypal account or sell anything on ebay because it is linked to my paypal account. THEN started calling ME, saying i owed THEM 2600 dollars. i went off on the employee, "i was the victim in a fraud case, and you are calling ME up and asking me to pay for this are u kidding me...." paypal doesnt give two shits who they get their money from as long as they get it, victim or the scammer whoever....
so the scammer got his money, and paypal didnt get a penny from me. so paypal payed this scammer 2600 dollars with their own cash haha. oh well i tried my best to stop it.
Alright so I sold a Nikon Lens off ebay, the buyer was very informative, shipping was to a unconfirmed address and was worldwide (yes I know, never again). I figured once I got the money and deposited it in the bank I was all good, so I go through the whole process and ship it and all that. Then I get an email like 2 weeks later saying it was an unauthorized purchase, and now my funds are on "Hold". Yah ok HOLD, yah right, they don't even close the case before they want to withdraw the $1100 from my bank account, it was made on saturday, but I'm going to call the bank tomorrow morning and have them block the routing number on BOTH of my paypal bank acconts. Then if they charge my credit card what do I do? claim that unauthorized? If they do get through I'm just gonna claim it unauthorized. This whole thing really puts alot of stress on me, I'm only 18 and I do alot of selling for my dad's company, and nothing like this has ever happened before. Any advice would be great..
My story started when I purchased a used piece of electronics from eBay. I received this electronic equipment to discover that it didn’t work. I emailed the seller to return the unit for a refund. He immediate accused me of trying to scam him, calling me names and threatening me, he said the equipment was fine and that no way he was going to give a refund to an “eBay scammer”.
I used paypal for payment so when I contacted ebay they directed me to paypal’s Buyer Protection Program, eBay doesn’t get involved here.
I proceeded to make a claim, now according to the listing this unit was fine so I claimed that the unit was not as described and stated my case. Paypal asked for my proof that the unit was defective and that was a work order from the store who evaluated the repairs requires to fix the unit. The repairs were higher that the market value of the unit in question.
Paypal then asked me to return the unit at my expense to the seller providing them with a tracking number. I expected my nightmare to end with a refund having only lost the shipping charges from and to the seller. But no Paypal cancelled my claim with the reason that I diden’t get a signature.
There is a small clause at the bottom of their buyer protection page that states that for claim amounts over $250 they require a signature as well as a tracking no.
Now the seller has my money and the goods and he is refusing to answer my emails. I contacted paypal twice and both times they willingly appealed the case to close it with the same explanation. No Signature No Refund. No further support.
Now I’m out $500 and nothing to show for it. From now on my payment service <a href="http://www.2checkout.com/">2checkout</a> and my <a href="http://www.mightybids.com">online auction</a> because there are alternative to Ebay and paypal.
received my SSI disability payments starting last year. In march i got my lump sum payment, payed off a mess of bills, bought some computer parts, some stuff to sell on Ebay, limbered up my typing fingers and went to work. I sold a few items, my customers paid promptly, I shipped promptly, they were happy, I was happy, my landlady was happy, the cat was happy.
Then PayPal did their famous "We have reason to believe that your account was accessed by a third party. your account is limited, please be patient with us while we are RIPPING YOU OFF there is nothing you can do about it.. resistance is futile you will be assimilated..."
You know the one.
problem being, I was only getting 603 dollars a month from SSI. Which I have to spend on food, rent, electricity, my internet account and so forth. Did you notice that PayPal targets the poor and therefore helpless for their mad scheme?
Now my SSI money is up to 620 a month yippee man I feel rich now.
They froze my account in May. It's 7 months later now. The account is still frozen.
They say I have to supply the bank account number from a bank account they helped me lose more than 6 years ago, in order to confirm that I am who I say I am. The other paypal members who traded with me, "well, what of them? We are the Mighty and Omnipotent PayPal, your puny customers mean nothing to US! Bwaaahaaahaaaahaaaaaaa..."
So now I started up again. I bought a domain, and a hosting account, still have product and now I will be able to accept payments over the net, be able to build myself back up and hopefully get off disability.
I know paypal trolls these fora. (latin plural for "forum") so maybe one of the trolls will see a real human story and maybe perhaps give up being a troll and go back to being a real human again.
Probably not but then, hey, miracles happen.
I had the surgery on my leg and foot, going to physical therapy to learn how to walk right again. Things are looking up. I finally got Paypal to actually at least pretend that they are sending me my check. The amount of the check? Don't laugh because you might break your keyboard, ... $30.13 american.
They blew off my Ebay account, hit me really hard, but over thirty bucks and some change. To make things worse, it is going to take them 2 weeks to get MY MONEY to ME. and they're charging me $1.50 for it too.
What a joke. Talk about jumping into the pool without seeing if theres water. I sent a table to a buyer and it got scratched up in shipping. When the buyer recieved it they agreed it was damaged and a claim was filed with the shipper(It was fully insured.) I told the buyer to handle directly with the shipper and they would be compensated. They did. then i get an email asking me to release allproceeds for the damaged item to the buyer. I felt >OK, that seems fair. They will work it out. T next day after the buyer gets the release >BAM< I get money taken out of my account from paypal. I spoke with them and told them the buyer now has the table, my money and they will be getting a check from the shipper as the item was inspected and the shipper agrees its thier fault. the buyer says the reason they filed was to protect thier rights. Thats baloney. Paypal of course takes the buyers side for items not as through EBAY. you guessed it paypal gets all the info and doesnt give a damn. I told the shipper to put and immediate stop pay on the check and send it to me. I will be making the buyer pay at thier expense>ship the item back, the item was not a total loss but in the end I should at least break even. Overall paypal said thier hands were tied>what right do they have to hold my money if the item is still in the possession of the buyer? NONE!!!
I have had 2 accounts limited by paypal because they somehow found out that they are related to my other account that was locked due to negative balance (scammed). I had 1 of the account linked to my ebay, since now it is limited i cant sell on ebay no more. They have this new policy that i need to have a verified paypal account linked to ebay account before i can start listing on ebay.com (im from asia). Need some advise from you guys, currently i am using my sister paypal to receive money. I am thinking of linking it to my ebay account so that i can start selling again, but i have some concern as to whether this account will get limited like the other 2. Anyone experience something like that before?
Like many others, Paypal gave me a ridiculous excuse and permanently limited my account and confiscated close to $900. Then I got the infamous message saying they would hold my money for 180 days. I argued back and forth with them via email and got no where. I then bought the book, "How I Sued Paypal and Won!" by Paul Bezaire, in which he said the first step is to send a demand letter. So I sent Paypal a letter defending my case and then said, "I demand you refund the full amount of my account within 15 days or I fully intend to file small claims action against you for the full amount of the account plus the maximum amount of punitive damages permitted by the court." This cleared things up for me very quickly. I sent the letter on Jan. 16 and got a response today, Jan 20, saying they have sent the full amount of my account to my bank account. I recommend everyone having trouble with Paypal, to do the same thing. This letter was the first time I threatened legal action, and everyone knows large businesses hate sending people across the country for small claims cases. Good luck to all of you with similar problems, I hope this clears things up for you and gives you hope!
My buddy recently bought a laptop from a seller on ebay.
He paid through paypal.
The seller however cancelled his ebay and paypal account after withdrawing all the money from his own account.
How can this be avenged and how can he be compensated.
The laptop obviously was not delievered
Thanks
PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience.
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Why is my account access limited?
Your account access has been limited for the following reason(s):
Nov. 13, 2006: Recent account activity has made it necessary for us to collect additional verification information.
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When I click to resolve, there are two options: 'Confirm location' (which wants me to add a credit card - which I DO NOT have) and 'Confirm your bank account' (which I ended up finally adding today.) I have aprox. $1,000 in my paypal account currently... but I was just wondering, how long does it usually take for the small test deposits to be put into my bank account? I still haven't received anything, and I'm a little bit worried. Mind you, it's only being a day...but after reading some of the horror stories here I am beginning to question why I even added my bank account to Paypal in the first place.
SHOULD I be worried?
I have been selling on eBay for about 10 years. PayPal "Seller Protection" requires tracking the package, but traditional tracking is not available for Canada and other foreign countries. When an item was returned as "unclaimed" by Canada Post they provided a detailed explanation that an attempt to deliver the item was made and the buyer had left it unclaimed at the post office for 30 days because it had Canada taxes due. It was returned to me after 45 days. Canada required that a tax be paid on the item and the paperwork shows that the buyer refused. The box was never opened. I paid $16.00 plus eBay and PayPal fees to send the item and it was the first transaction for the buyer who simply had "buyers remorse" and changed their mind. PayPal issued a full refund to the buyer when they decided against me. I should not have to pay the shipping or other eBay and PayPal fees incurred if the buyer changed his mind about the purchase that was a binding contract. Other than the fact that PayPal allowed this unrealiable buyer to dispute and request a claim in the same day without my input, I had thought this was a good system. I found out the hard way the "Seller Protection" does not work even though I have paperwork and tracking to support me. I do not feel that PayPal was my advocate in this situation and they ended up making money on the transaction while I lost well over $25 plus the hassle caused by this deadbeat buyer. After almost 10 years and thousands of dollars in PayPal fees, that is the last straw for PayPal.
Hey everyone, this is my first time to this site today. I found it after doing a search. Today Paypal stole $144 US from my account, and also closed down my eBay account. I had 100% perfect feedback on ebay and about 40 points on Paypal. I sold something to someone in France and I made the mistake of leaving them feedback right away, and believe I am being taken advantage of now. Paypal has the money on hold, and has shut down my ebay account.
In the end, I believe Paypal will rob me of my money (and they charged me $6 for them to steal my money) but that doesn't bother me as much. After being on this site, I just want them to be done with this "investigation" so that I can log in and remove all of my info from BOTH sites and close them down permanently. I can't believe that it's happening to me...I feel helpless against these Aholes.
Based on a review of your account and the information received, we show
you have or are related to multiple accounts that have unresolved
issues. Before we can proceed with the appeal process, all outstanding
issues with these linked accounts must be resolved, including bringing
any negative balances to zero and resolving all complaints. For your
protection, we have limited access to your account until additional
security measures can be completed. The email domain names for these
accounts are: @gmail.com
Apparently now I am being held responsible for all the Gmail account holders with complaints. -_-
I was recently scammed on two EBay purchases. The first one I bought some editing software. Final Cut Pro for $680.00 plus $27 shipping and the seller NEVER shipped the product. I filed a complaint "item not received". I eventually "won" and PayPal "ruled in my favor" and I was refunded $200 minus some bogus $25 charge so I was out about $532.
Well 3 months go buy and I receive a package in the mail. I see it's from the seller in Ohio. The box was extremely heavy and I was very suspicious so I opened it right there at my post office in front of the postal employee. The box was heavily taped and contained nothing but the manuals and some college text books from a second hand book store. There was no software and to make matters worse I recieve an email from PayPal stating they had reveresed their original decision since the seller had now provided proof of shipping.
I was so angry I called PayPal and said the box was devoid of the software and I asked the guy on the phone that didn't it seem suspicious that 3 months later the person sends me something?? Espeically since during the initial process he provided 3 or 4 fraudulent Fed Ex tracking invoices???
I told them the box contaied irrelevant text books and user manuals but NO software and they then said NOW it's a compalint of "product not shipped as described" and a different complaint. I said ok I want to change it then and they stated only one complaint per item.
I told the PayPal sycophant on the line that the seller/scammer had played them like a fiddle and that providing proof of shipping is NOT the same as providing proof I received the item I paid for and then the paypal stooge said I didn't know what was going on with the seller's account and blah blah blah.
He said I should be happy the process was working. The bottom line is I was cheated out of a lot of money by some Ohio State college student. iIcalled the police and the school and nothing was ever done.
The second time I was initially cheated out of $5850. I bought a Canon XLH1 High Def video camera and again the seller never shipped. I won the judgement but PayPal refused to give me any information about the seller. Being a small business owner I had my bank REVERSE the transaction as unauthorized and they took the money back from PayPal and that's when the fun began. I had a minus $6000 charge on my paypal account but I did get my money back because the seller eventually repaid the money and my PayPal account was restored.
My bank told me this happens ALL the time with PayPal and they are so sick of payPal they just started reversing the ACH transactions and taking the money back from PayPal.
So if you get cheated by a seller go to your bank and have them handle Paypal.
TAKE ME BACK TO THE TOP OF THE PAGE!
